Short answer: put away valuables and clutter, tell the cleaners about anything fragile or delicate, make sure water and power are available, and be clear about your priorities. Ten minutes of preparation means more of the cleaning time goes on actual cleaning.
The day before
Clear the clutter. Cleaners clean surfaces, so the more of them they can reach, the better the result. Put away clothes, toys, papers and dishes. You do not need to tidy perfectly; just clear the floor and the main surfaces.
Secure valuables and documents. Put away cash, jewellery, passports, certificates and anything confidential. This protects you and the cleaning team.
Check water and electricity. Cleaning needs running water and, for vacuums and some equipment, power. If supply is unreliable, tell us so we can plan, for example by bringing a backup or scheduling around generator times.
Tell us about
- Fragile or valuable items such as glass ornaments, artwork or electronics you would rather we did not handle.
- Delicate surfaces such as marble, wood, natural stone or specialist flooring, which need particular products.
- Allergies or sensitivities in the household, including babies and anyone with asthma.
- Pets, and where they will be during the clean.
- Rooms that are off limits.
- Your top priorities, for example: "the kitchen and the children's bathroom matter most".
On the day
- Be there for the first visit if you can. A quick walkthrough helps the team understand your home and your expectations.
- Plan for access and parking. Let us know about estate gates, security desks or where to park.
- Keep pets in a separate room or outside.
- Show us where things are, such as the outside tap, refuse bin and any supplies you want us to use.
After the clean
Walk through the house and check the areas that matter most to you. If something has been missed, tell us straight away so it can be put right. Good feedback after the first visit helps every visit after it.
Preparing for a deep clean or move-in clean
For a deep clean, empty the cupboards you want cleaned inside. For a move-in or move-out clean, the property should ideally be empty, so book the clean for after the movers leave or before your furniture arrives.
